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Top Misconceptions about Third-Party Repairs on Smart Devices
8/25/2015 10:24:00 AM

There's no worse feeling then having something happen to your smartphone or tablet. Whether dropped in water, dropped on the ground and the screen shatters, or the whole functionality of your device goes kaput, the realization of losing the ability to use your device is devastating. The good news - it can probably be fixed. The bad news - most are leery of having their device repaired by someone other than their carrier. To further put your mind at ease, let's look at some misconceptions about third-party repair shops.

1. It will void my warranty.

Chances are, if you're looking for someone to repair your cell phone or tablet, the limited warranty is already voided. Water damage, cracked screens, and other damage voids the limited one-year warranty automatically. Having a third-party retailer repair your phone will not affect that any further.

2. It is too expensive.

Getting your device repaired actually SAVES you hundreds of dollars. Carrier companies try to dissuade customers seeking out a repair shop because they want to make money from new contract and tablet/phone purchases. It may cost $150 to get a screen repaired (especially if it is a newer device), but that's less expensive than a new device and contract for the next two years. Your device's actual value is factored into the cost of the two-year contract plan, making the cost of a new phone/tablet seem cheaper than the repair. 

3. My device will never be the same.

Yes, it will. Most respectable repair shops provide quality repair work to original equipment manufacturing (OEM) standards. So what does that mean? It means the device will look and operate like a brand new one out of the box.

4. Repair shops are shady and their technicians are not certified.

As with any repair, it's important to do your research on the company before they begin the repair work. Be sure to check with the Better Business Bureau and read reviews before making your decision. Talk to friends or family and see if they recommend a particular company. Do the homework and make a wise, informed decision. 

Still on the fence about having your cell phone or tablet repaired by a third-party? Good! Our Customer Support team can answer any questions you have. If your device was fully functioning before the damage, the technicians at PALCO will try to get it performing like new again and in a short amount of time.